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T&Cs

TERMS & CONDITIONS OF SALE

By purchasing from The Courthouse Interiors, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.

    Website Orders

    When you place an order, we will require your name, e-mail address, delivery address and payment details. Without this information, we will not be able to process your order.

    An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

    A contact telephone number is also requested so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

    Once your order has been dispatched and delivered, the completion of the contract between The Courthouse Interiors and yourself takes place. We may not be able to fulfill your order due to the following reasons:

    • The product you ordered being out of stock

    • Your payment has been declined

    If there are any problems with your order, you will be contacted by our Customer Services team either by email or by phone.

    We reserve the right to reject any offer of purchase by you at any time.

    We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

    Contract Cancellation

    Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services team on info@courthouseinteriors.com. If your order has already been despatched, please follow the procedure set out in our Returns Policy.

    Returns - Terms & Conditions

    ​At Courthouse Interiors we want you to be thrilled with your order, but understand you may want to return an item. As long as the item is still in its original unused condition with packaging, tags etc in tact we will accept a return subject to the conditions below:

    • Please note that we do not offer a free returns service. You are responsible for covering the cost of returning an unwanted item.

    • Please be aware that certain items are non returnable - these will be clearly mentioned in the product description page on our website.

    • Please note we can only refund the original cost of the item, not any postage costs.

    • Please take care to fully inspect items upon delivery to ensure you are happy with them before disposing of packaging. Failure to do so may result in us being unable to refund you.

    • All items must be checked upon receipt of delivery. If there are any faults, breakages, defects or discrepancies you must notify us via email (info@courthouseinteriors.com) within 48 hours. We are unable to replace or refund any items if we are not notified within this time. 

    • Items must be in their original, unused condition with packaging and tags in tact. Items not returned in their original packaging will not be refunded. 

    • Please ensure all items are packaged securely and sufficiently to withstand the delivery journey. Failure to do so may leave The Courthouse Interiors unable to refund you. Any items that arrive back broken due to insufficient packaging will not be refunded.

    • We recommend that you return goods using an insured, registered delivery service and keep the receipt/proof of postage. We are unable to accept liability for goods lost or damaged in transit back to us.

    • The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs. 

    • We do not accept exchanges.

    • Refunds will be processed when the request to return is made within 14 days from the receipt of delivery via email. The customer then has 14 days to ensure that the item reaches us. 

    • A credit note will be issued if the request to return is made after 14 days from receipt of delivery.

    • All returns must be received by Courthouse Interiors within 28 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 60 days from receipt of delivery.

    If you have any particular feedback regarding our delivery service and returns policy, please feel free to contact our customer care team on info@courthouseinteriors.com where your feedback will be very welcome. 

    Need to make an international return?

    • If you are an International Customer and wish to return an item from outside the UK Mainland the same terms and conditions above apply.

    • Please remember that you are responsible for the cost and the safe delivery for your return.

    • If you have any issues, please email our customer service team at info@courthouseinteriors.co.uk where someone will be in touch within 2 working days hours or you can call us on +44 1984 624214 Monday to Friday 10am to 4pm UK time.

      Returning Faulty Or Damaged Items

      If there are any faults, breakages, defects or discrepancies please notify our customer services team via email (info@courthouseinteriors.com) within 48 hours. They will be able to advise you on the next steps and will help to organise a return or replacement. We are unable to replace or refund any items if we are not notified within this time. 

      • For damaged items please keep all original packaging.

      • The Customer must notify Courthouse Interiors of any loss or damage giving rise to a claim within 48 hours of the date of receiving the item.

      • Photo evidence must be provided clearly showing the outer shipping container, shipping label, internal packaging and the damaged product. Failure to do so may result in us being unable to refund you. Once we have received images of your damaged item we will then be able to discuss a replacement, repair or refund for you.

      • The Customer must ensure that the Consignment and its packaging are held for inspection.

      • Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us. 

      • If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

      Promo Codes

      • You need to enter the code exactly as it was given to you/shared and without any spaces.
      • Once you've entered the code, click on 'Apply' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.
      • You must enter the discount/promo code when you are checking out as it can't be applied later.
      • If you find that your promo code isn't working, please check the below:

      • You can only use one discount/promo code per order. This applies to our free delivery codes too.
      • Discount/promo codes can't be used in conjunction with a gift card.
      • Discount/promo codes can't be used in conjunction with sales and promotions like Black Friday.
      • As our discount/promo codes vary, so too do the terms and conditions of each. Make sure you check when you use any codes as some may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. 

      If your discount code is still not working after checking all of the above, please get in touch with our Customer Services Team so we can help you further.

      Other Important Information

      • We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

      • All orders will be refunded in Sterling, and we aim to refund you within 7 days of receiving the returned item. Refunds may take longer to clear in your account.

      • If you request a refund for an item during the time outlined above but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

      • We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to sent it back to your delivery address on that order and ask you to cover the delivery costs.

      • Please note that we are an interiors company for home-wares, and our products are only intended for use in a domestic environment. None of our products are certified for use in commercial settings, and we can not guarantee their longevity if used for commercial purposes. If used in a commercial environment this will void our returns policy as they have not been put through the vigorous testing that contract furniture has been subjected to. Because of this we cannot guarantee their longevity and therefore cannot take responsibility as you have chosen to use them in a commercial environment.

      • Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces.​ 

      Gift Vouchers

      Gift Vouchers are valid for 12 months from the date of purchase and cannot be redeemed after this date has passed.

      Delivery Mainland UK

      ​As a small family business we like to be transparent and honest about our costs. We don’t make any profit from delivering products to our customers and have chosen to charge for delivery and returns rather than hiding it in the price of our products. We work hard to find the best delivery service for every product we sell, charges are based on the weight and size of the items you are ordering.

      • Orders are dispatched Monday - Friday except during bank holidays and over the Christmas and New Year period.

      • Please refer to our Delivery Info page for up to date information .

      • Please note that any delivery timescales shared are estimates.

      • Your delivery is complete when the items are delivered to the address you have given us. If no one is available to take delivery at this address a note/email notification will be left advising on next steps. If you have not accepted delivery after 2 attempts by us, we may treat the contract as being cancelled by you.

      International shipping info

      If your country isn't listed here we can arrange a custom delivery quote for you, please contact us: info@courthouseinteriors.com

      United States and Republic of Ireland

      • We ship via DHL, DX and DPD.
      • We require a mobile contact number for delivery.
      • All international orders are sent using a secure signed for delivery service and will be tracked to your door.
      • Standard delivery is typically within 7-10 working days.
      • Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods (including sales) deliveries may take a little longer.
      • The price of shipping is calculated at checkout based on the size and weight of the item.
      • Some larger items are classed as freight and are restricted from the normal delivery terms, if the item you're trying to purchase doesn't have a shipping price please email us at info@courthouseinteriors.com for a custom quote.
      • Please note that shipping rates can fluctuate up or down due to exchange rates.
      • For all orders outside of the UK, we'll even remove UK VAT/taxes (where applicable).
      • Please note that we try our very best to ensure that all taxes and duties are levied at checkout, but this may not always be possible due to local laws and restrictions.

      Tracking your order

      • Once you've placed an order, we'll send you an order confirmation email as well as another email to let you know when we've dispatched your order which will contain relevant tracking information.
      • Please note that we require a mobile contact number for all international deliveries.

      Customs

      • In some cases, local customs can introduce delivery delays that are out of our control. You will be able to track your order on our courier's website using the tracking information that we provide you.
      • If you have any further questions regarding delivery, our Customer Services Team are happy to assist. Please contact them via email: info@courthouseinteriors.com
         

      Klarna

      In cooperation with  Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

      • Pay in 3

      • Pay Later

      Further information and Klarna’s user terms you can find  here. General information on Klarna can be found  here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in  Klarnas privacy statement.

      In cooperation with  Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

      • Pay in 3

      • Pay Later

       Owners Tia & Hoss Fatemi

      Tibetan Tiger Rug Giveaway September 2022

      Eligibility:
      The competition is only open to residents in the UK aged 18 or over, and the prize will only be sent to a UK address. Courthouse Interiors assumes that by entering the competition you have the legal capacity to do so and agree to these terms and conditions.
      How to enter:
      Entry to the competition is managed by Courthouse Interiors ENTRY CONDITIONS. Entries must be submitted via Courthouse Interiors Instagram page.
      What's included? Three people will WIN:
      Tibetan Tiger Rug x 1
      Three winners will be selected at random from all correct entries. One entry per person. Prize cannot be resold or transferred and there is no cash alternative. By entering the competition you are confirming you have the legal capacity to do so and agree to these terms and conditions. Only entries received before the closing date will be entered into the free prize draw. The prizes must be accepted as awarded and are non-transferable. There is no cash alternative. If due to circumstances beyond our control, we are unable to provide the stated prize, we reserve the right to award a substitute prize of equal or greater value. Any extras not detailed in the prize will be charged in full. The competition is only open to residents of the UK aged 18 or over.
      Additional terms and conditions:
      The closing date for entries will be midnight on Sunday the 25th of September 2022.
      Three winners will be selected at random by an independent person at Courthouse Interiors after the competition has closed. The competition winner will be notified via the same Instagram thread on Monday, via our stories and they'll also receive a DM from us to claim their rug.
      If the Promoter is not able to get in contact with the winner within 3 days of notification of prize, the prize will be forfeited and an alternate winner will be drawn.
      It is the winner's responsibility to notify the Promoter of any change in contact information. Bulk entries made from trade, consumer groups or third parties will not be accepted. Entry is limited to one per person.
      No purchase is necessary for entry into this free prize draw. The winner may not use the prize in conjunction with any other offer, promotion or prize draw.

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